Returns and Exchanges

 

Online Orders:

All arts-rec Products: We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds exclude the original shipping costs. 

All Accessories / Lifestyle Products: We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds exclude the original shipping costs. 

Other Brands (Non-arts-rec brands, Both Menswear & Womenswear): We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of an e-gift card, which excludes the original shipping cost.

Footwear: We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of an e-gift card, which excludes the original shipping cost.

Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

Refunds will be processed within approximately 7 to 10 business days days after we receive your returned items.

Cancellations:

We do not allow cancellations once the order has been placed. All orders are final and cannot be changed after submission. We do our best to ship all packages within 7 days once the order has been placed. If your order has not shipped within 7 days, please contact us and you may request a cancellation.

Non-Refundable/Final Sale:

Items marked as ‘Final Sale’ on product pages are non-refundable. This includes but is not limited to:

  • Footwear 
  • Apparel
  • Hats
  • Underwear
  • Socks
  • Gloves
  • Jewelry

You will then be prompted to select your item(s) for return or exchange. Follow the steps in order to receive your return label.

The customer will be given the option to Return or Exchange their item, if the item is eligible for return.

Please note, that all return to sender orders will be processed as a normal return and will follow our standard return policy. 

For international orders, please email orders@artsandrecstore.com for return/exchange instructions.

We offer a 7-day return window for eligible merchandise. Refunds are provided with proof of original receipt and are non-transferrable to artsandrecstore.com. 

Please note: if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through the use of a robot or other automatic device or software, we reserve the right, in our sole and absolute discretion, to refuse any such return, to refuse to offer any refund. 

Package Protection Policy

 

By selecting Package Protection at checkout, we guarantee that even if your package is lost, stolen, or damaged; we’ll get you your order. You simply submit a claim on our claims portal and we'll issue a no hassle replacement or refund depending on available inventory.

When Is A Shipment Deemed 'Lost'?

We use the same rules that the carriers use for defining a lost shipment:

  • Carrier status states "delivered’", but you have not received it. Allow up to 7 business days but no longer than 15 days for United States domestic shipments (20 days for international shipments, including Canada) for your shipment to be delivered. Sometimes the carriers prematurely mark shipments as delivered and then issue a redelivery, and it then turns up in a secure location at your property or perhaps may be delivered to the wrong address that is caught and corrected by the carrier.

  • If your carrier status is not "delivered" and your tracking has not updated for 2 weeks from the ship date.

Shipping carriers may classify these situations as a ‘delay’ if there is a high number of shipments in their network, and they are aware of delays. As long as there are no known carrier delays, we will offer a refund or replacement right away.

What Is Considered 'Damaged'?

  • Items arrive damaged in transit - interior packaging is torn, bent, broken etc.

  • Some of your order is missing due to the box/envelope having broken open during transit.

What Is Not Covered Package Protection?

  • Missing parcels or redelivery fees due to invalid / incorrect address information provided by you when you placed the order

  • Delays in transit (as defined by the carrier)

  • Orders that have not shipped yet

  • International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from any refund that may be due

  • Items that are returned to us for a refund or exchange through our returns & exchanges portal

  • If you requested items to be left at a location other than the address you supplied with your order and they go missing - this waives the right to any claim as per carrier terms and conditions

How To Submit a Claim

  • If you purchased Package Protection at checkout and your order is lost, damaged or stolen, please submit a claim using our Customer Portal.

Our Policy For Handling Unprotected Shipments

If you do not elect to purchase Package Protection at checkout and your shipment is lost, damaged or stolen during transit - we will diligently follow the claims policy of your selected carrier to either locate the shipment or deem it as lost. This process can take up to 4-8 weeks, may require additional documentation from you and is at the discretion of the carrier.

If your shipment has GPS location or photographic evidence from the carrier that it has been delivered to the address on your order, is with a neighbor or at any other secure location and in good condition; we are not responsible for a refund or replacement.