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Returns and Exchanges Portal

Online Raffle Orders:

No Returns or Exchanges on Nike and Raffle Products

All Nike products and all products purchased through raffles are final sale.

This includes, but is not limited to:

  • Nike footwear
  • Nike apparel
  • Nike SB
  • Jordan Brand

Any product acquired through an Arts-Rec raffle or draw.

No returns, exchanges, store credit, or refunds will be issued for these items for any reason.

Important Notes:

Raffle entries are binding purchases if selected as a winner.

Sizing issues, change of mind, or delayed pickup do not qualify for returns or exchanges.

Items must be picked up or shipped within the stated timeframe. Failure to do so does not void the final sale status.

All Nike and raffle products are thoroughly inspected prior to fulfillment.

By purchasing Nike products or entering a raffle, you acknowledge and agree to this policy.

Online Orders:

Arts-Rec Brand Products: We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds exclude the original shipping costs. 

All Accessories / Lifestyle Products: We offer a 30-day return window (from the purchase date) for eligible merchandise (non-eligible items are listed below). Refunds exclude the original shipping costs. 

Other Brands (Non-Arts-Rec brands, Both Menswear & Womenswear): We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of an e-gift card, which excludes the original shipping cost.

Footwear: We offer a 30-day return window for eligible merchandise (from the purchase date) (non-eligible items are listed below). Refunds are provided in the form of an e-gift card, which excludes the original shipping cost.

Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

Refunds will be processed within approximately 7 to 10 business days days after we receive your returned items.

Cancellations:

We do not allow cancellations once the order has been placed. All orders are final and cannot be changed after submission. We do our best to ship all packages within 7 days once the order has been placed. If your order has not shipped within 7 days, please contact us and you may request a cancellation.

Non-Refundable/Final Sale:

Items marked as ‘Final Sale’ on product pages are non-refundable. This includes but is not limited to:

  • Footwear 
  • Apparel
  • Hats
  • Underwear
  • Socks
  • Gloves
  • Jewelry

 In-Store Returns:

We offer a 7-day return window for eligible merchandise. Refunds are provided with proof of original receipt and are non-transferrable to artsandrecstore.com

Please note: if we reasonably determine that a purchased product that might otherwise be eligible for return was ordered through the use of a robot or other automatic device or software, we reserve the right, in our sole and absolute discretion, to refuse any such return, to refuse to offer any refund. 

 Domestic U.S. Returns:

 You will then be prompted to select your item(s) for return or exchange. Follow the steps in order to receive your return label.

The customer will be given the option to Return or Exchange their item, if the item is eligible for return.

Please note, that all return to sender orders will be processed as a normal return and will follow our standard return policy. 

 International Returns:

For international orders, please email orders@artsandrecstore.com for return/exchange instructions.